Consulting Services

Our consulting solutions are designed with the aim of providing businesses with the competitive edge needed to stand out amongst competitors. We offer value added post training services such as:

  • Advise on creating a customer friendly image for the company by introducing techniques that keep customers satisfied.

  • Developing customer service policies tailored specifically to meet your company's needs.

  • Advice on the implementation of strategies aimed at creating a culture of top quality service delivery.

  • Review of your production and service methods with the goal of helping you satisfy customers’ needs.

  • Carry out customer surveys to help gain an understanding of your customer’s impression of you.

  • We can help determine why customers patronize you and why they patronize your competitors (Competitor analysis).

  • Determine what you need to do to keep your customers and to cause more of your competitors' customers to switch to you.

  • Determine how and why customers switch between you and your competitors.

  • Business Process re-engineering

  • Mystery Shopping and service delivery monitoring systems.

  • Advise on strategies to tackle your current service delivery challenges.

  • Personnel Branding and outlook

  • Venue:
    147A Ogunlana Drive, opposite Masha Roundabout, 2blocks from tantalizers, Surulere, Lagos

    Contact:

    For Enquiries and Reservations, contact:

    08131607605, 08023307213

    Email:
    info@osiworld.com

    www.faculty.osiworld.com