Customer Service Training

We provide training services to both individual and corporate clients. In addition to our training services which will provide staff with competencies required to increase customer satisfaction, we provide feedback to management from staff on issues that may affect their output. Our training content include the following:

Learning Objectives


Participants will be equipped with the skills required to confidently manage high levels of customer service. Participants will look at different types of customers and the ways in which they behave. Practical techniques and checklists will help them solve difficult situations and manage awkward customers. Participants will also be encouraged to develop greater understanding of their own behaviour and explore the effect it may have on others.

Participants will learn to:


  • Keep conversations on track using a conversation framework and call control techniques
  • Adapt own communication style to build rapport with the customer and
  • Show empathy for the customers situation
  • Use language that is `can do` and initiates a positive customer response
  • Ask probing questions to establish the customer’s requirements
  • Summarise and paraphrase important points back to the customer
  • Demonstrate a readiness and willingness to listen to the customer
  • Present their company in a positive manner
  • Gain agreement from the customer on the next stage in the process
  • Course Content

  • Overview of customer service.
  • Benefits of customer service to the organization and the employee.
  • Knowing your customer.
  • Psychology of Customer Service.
  • Types of customers and service suggestions.
  • Customer Service Etiquette.
  • Customer Service Rules.
  • Telephone Etiquette.
  • The customer service How - to guide.
  • Conflict resolution.
  • Customer Service and Innovation.

  • Role play exercises.
  • Registration fee N5,000 (Discounted at 90% of the original cost) and covers:

    Certificate of Training and Training materials (e-copies) are provided. Please make the payment into any of our corporate accounts as listed below and send us an email or sms with your full name, teller no, phone no and preferred dates of attendance. You may also use the contact us form on the contact page. Seats will only be reserved after payment has been confirmed. We will call you back to confirm your reservation.

    CLICK HERE TO REGISTER

    Account Details:

    Account Name: Open Stages Incentives.

    SkyeBank: 1150007959

    GTBank: 0019759495

    UNION Bank: 0036501620



    or visit OSi Markethub to: TO PAY ONLINE


    Terms & Conditions – Customer Service Training

    1. A place on the program is reserved only upon receipt of payment.

    2. Full payment for all training activities must be received 7 working days prior to the commencement of the program.

    3. Open Stages Incentives Ltd reserves the right to cancel or re-schedule courses with 7 days notice. In the event of such cancellation, registrants can opt to have all pre-paid fees refunded in full or credited towards the next available course.

    4. In the event of customer cancellation, course fees shall be refunded in full provided at least 21days notice is given prior to course commencement. No refunds will be given in respect to customer cancellations received less than 21 days prior to commencement of the scheduled program.

    Thank you for your interest in the Customer Service Training.

    Powered by Open Stages Incentives Ltd

    Member of the Creative Entrepreneurs Association of Nigeria.

    Supported by the Federal Government’s YouWiN Programme





    Date:
    May 16, 2015 (10am - 3pm)

    Venue:
    147A Ogunlana Drive, opposite Masha Roundabout, beside New Gtbank, Surulere, Lagos

    Contact:

    For Enquiries and Reservations, contact:

    08131607605, 08023307213

    Email:
    info@osiworld.com

    www.faculty.osiworld.com

    REGISTER HERE